foxgame Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how foxgame ("foxgame", "we", "us", "our") collects, processes, stores, shares, and protects the personal information of players and visitors who access the foxgame online casino and sports betting platform at foxgame.pro and all associated mobile interfaces, subdomains, and services (collectively, the "Platform").

foxgame is operated as a PAGCOR-licensed gaming platform primarily serving Filipino players across the Philippines. This Policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

This Policy applies to all personal data processed in connection with your use of the Platform, whether you are a registered player, a visitor browsing the site, or a person contacting foxgame's customer support. By creating a foxgame account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, foxgame is the Personal Information Controller (PIC) of all personal data processed through the Platform. This means foxgame determines the purpose and means by which your personal data is collected and used.

Where foxgame engages third-party service providers (such as payment processors, KYC verification providers, or game content suppliers) to process personal data on our behalf, those providers act as Personal Information Processors (PIPs) under written data processing agreements that bind them to the same data protection standards foxgame upholds.

If you have any questions about how foxgame handles your personal data, or if you wish to exercise any of the rights described in Section 12, you may contact our Data Protection Officer (DPO) using the details provided in Section 15.

3 What Personal Data We Collect

foxgame collects the following categories of personal data in connection with your use of the Platform:

4 How We Collect Your Data

foxgame collects personal data through the following means:

• Direct Collection: Data you provide when registering a foxgame account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey.
• Automated Collection: Technical and usage data collected automatically through server logs, session tracking, and cookies when you visit or use the Platform (see Section 10 for our full Cookie Policy).
• Third-Party Sources: Identity verification results from our KYC/AML compliance partners; fraud risk scores from payment fraud prevention providers; geolocation data from IP intelligence services used to enforce jurisdictional restrictions.
• Payment Processors: Transaction reference data returned by GCash, PayMaya, BPI, BDO, and Metrobank in connection with deposits and withdrawals you initiate.

foxgame does not collect personal data from social media platforms unless you explicitly connect a social account to your foxgame profile (a feature that, if made available, would be clearly described at the time of connection).

5 Why We Use Your Personal Data

foxgame processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your foxgame player account; processing your login sessions; enabling account recovery.
• Identity Verification (KYC): Verifying your identity and age (21+) as required by PAGCOR regulations and the Philippine Anti-Money Laundering Act (AMLA). This includes document verification and cross-referencing with government-issued Philippine IDs.
• Payment Processing: Processing PHP deposits and withdrawals through GCash, PayMaya, and banking channels; reconciling transaction records; investigating disputed transactions.
• Game Delivery: Operating and personalising your gaming experience across slots, bingo, live dealer games, and sports betting markets; recording game outcomes for dispute resolution.
• Regulatory Compliance: Meeting foxgame's obligations under PAGCOR licensing conditions, the Philippine Data Privacy Act, AMLA reporting requirements, and applicable tax regulations.
• Fraud Prevention & Security: Detecting and preventing account fraud, bonus abuse, money laundering, and unauthorised access; IP and device fingerprinting for security purposes.
• Responsible Gaming: Monitoring gaming patterns to identify players who may be exhibiting signs of problem gambling; administering self-exclusion and account restriction requests.
• Customer Support: Responding to your queries, complaints, and account requests; maintaining support records for dispute resolution.
• Marketing Communications: Sending you foxgame promotions, bonus offers, and platform updates — only where you have given your explicit consent and subject to your opt-out rights at any time.
• Platform Improvement: Analysing aggregated usage data (anonymised where possible) to improve Platform performance, game selection, and user experience.

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, foxgame processes your personal data on the following lawful grounds:

• Contractual Necessity: Processing required to perform foxgame's obligations under the Terms & Conditions you agreed to — including account creation, payment processing, game delivery, and KYC verification.
• Legal Obligation: Processing required to comply with Philippine laws and PAGCOR regulations — including AMLA compliance, age verification, tax reporting, and regulatory audit requests.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as marketing communications and the use of non-essential cookies — where we have obtained your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 How We Share Your Data

foxgame does not sell, rent, or trade your personal data. We share your data only with trusted parties under the following circumstances:

• KYC & Identity Verification Providers: Third-party identity verification services that compare your submitted documents against government databases to fulfil PAGCOR KYC requirements.
• Payment Processors: GCash, PayMaya/Maya, BPI, BDO, and Metrobank — only the minimum data necessary to process your specific transaction is shared.
• Game Content Providers: Certified gaming software suppliers who operate the slot, live dealer, and sports betting infrastructure on the Platform may receive anonymised or pseudonymised player identifiers for game session management.
• Anti-Fraud & AML Compliance Services: Specialised providers that assist in detecting fraudulent transactions, money laundering patterns, and bonus abuse activity.
• PAGCOR and Regulatory Authorities: foxgame is required by its PAGCOR license to submit certain player account and transaction data to PAGCOR and, in appropriate circumstances, to the Anti-Money Laundering Council (AMLC) of the Philippines.
• Law Enforcement: Where required by a valid Philippine court order, subpoena, or official government request, foxgame will disclose the minimum data necessary to comply with the legal obligation.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by foxgame who are bound by professional confidentiality obligations.

8 Data Retention

foxgame retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy and to comply with our legal obligations. The general retention periods we apply are:

When data reaches the end of its retention period, foxgame securely deletes or anonymises it so that it can no longer be linked to any individual player. If you request earlier deletion of your data, foxgame will assess the request against its legal retention obligations — data that must be kept for regulatory compliance cannot be deleted early, but it will be restricted from operational use.

9 Data Security

foxgame employs a layered security approach to protect your personal and financial data against unauthorised access, alteration, disclosure, or destruction. Our technical and organisational security measures include:

• Encryption in Transit: All data transmitted between your browser or app and foxgame's servers is encrypted using TLS 1.2 or higher (HTTPS). You can verify this by the padlock icon in your browser's address bar.
• Encryption at Rest: Sensitive data stored on foxgame's servers — including identity documents and financial records — is encrypted using AES-256 encryption.
• Password Security: Passwords are never stored in plain text. foxgame uses industry-standard hashing algorithms with salting to store password data.
• Two-Factor Authentication (2FA): foxgame strongly recommends and supports SMS-based 2FA for all player accounts. Enabling 2FA significantly reduces the risk of unauthorised account access.
• Access Controls: Access to personal data within foxgame's organisation is granted on a strict need-to-know basis. Staff with access to player data receive mandatory data protection training.
• Network Security: foxgame's infrastructure is protected by firewalls, intrusion detection systems, and regular third-party penetration testing.
• Incident Response: foxgame maintains a data breach response plan. In the event of a breach affecting your personal data, we will notify the NPC and affected players within the timeframes required by the Data Privacy Act.

10 Cookies & Tracking Technologies

foxgame uses cookies and similar tracking technologies (such as local storage and session tokens) on the Platform. A cookie is a small text file placed on your device by a website to remember information about your visit.

foxgame uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens that keep you logged in to your foxgame account, CSRF protection tokens, and load-balancing cookies. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and your most recently played game categories. Disabling these may affect your user experience.
• Analytics Cookies: Help foxgame understand how players navigate the Platform — which pages are most visited, where players drop off, and how game sessions progress. Data collected is aggregated and anonymised where possible. These are opt-in.
• Security Cookies: Used for fraud detection and platform security purposes, including device fingerprinting to identify suspicious login attempts.

foxgame does not use third-party advertising cookies or behavioural tracking cookies that profile you for the benefit of external ad networks. You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent foxgame from functioning correctly.

11 Minors & Age Restriction

The foxgame Platform is strictly intended for adults aged 21 years and above, in line with PAGCOR regulations governing real-money online gambling in the Philippines. foxgame does not knowingly collect personal data from any person under the age of 21.

All account registrations are subject to mandatory age verification. Where foxgame determines — at any point — that a player has provided false date-of-birth information or is under 21 years of age, the account will be immediately suspended, all balances (including winnings) will be forfeited, and all personal data associated with the underage account will be securely deleted in accordance with applicable law.

12 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by foxgame:

• Right to Be Informed: The right to know that foxgame is collecting and processing your personal data, and to understand the purposes for which it is being used — as described in this Policy.
• Right to Access: The right to request a copy of the personal data foxgame holds about you and information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data in your foxgame account. You can update most information directly through your account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to foxgame's legal retention obligations (see Section 8).
• Right to Object: The right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though foxgame may have compelling legal grounds to continue processing in some cases.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transmission to another controller where technically feasible.
• Right to Withdraw Consent: Where foxgame processes your data based on consent (e.g., marketing emails), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to File a Complaint: If you believe foxgame has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact foxgame's Data Protection Officer using the details in Section 15. foxgame will respond to all verified data subject requests within 15 business days of receipt, in compliance with NPC guidelines.

13 Cross-Border Data Transfers

Some of foxgame's third-party service providers — including game content suppliers and cloud infrastructure providers — may be located outside of the Philippines. Where personal data is transferred outside the Philippines, foxgame ensures that appropriate safeguards are in place as required by the Data Privacy Act and NPC regulations, including:

• Contractual clauses in our data processing agreements that bind recipients to data protection standards equivalent to those under Philippine law;
• Transfers only to jurisdictions that have been assessed as providing adequate data protection by the NPC or that offer equivalent contractual protections;
• Data minimisation — only the minimum personal data necessary for the specific service is transferred outside the Philippines.

You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our Data Protection Officer.

14 Changes to This Privacy Policy

foxgame reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or improvements to how we explain our privacy commitments.

When material changes are made to this Policy, foxgame will notify you through:

• A prominent notice displayed on the foxgame Platform upon your next login;
• An email notification to the address registered on your foxgame account;
• An update to the "Last Updated" date at the top of this page.

Minor, non-material changes — such as corrections of typographical errors or clarifications that do not alter the substance of the Policy — may be made without prior individual notice. We recommend bookmarking this page and reviewing it periodically.

Your continued use of the foxgame Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you may request account closure as described in our Terms & Conditions.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way foxgame handles your personal data, please contact our Data Protection Officer (DPO):

If you are not satisfied with foxgame's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent government authority responsible for enforcing the Data Privacy Act of 2012.

foxgame takes all data privacy complaints seriously. Every formal complaint received by our DPO is logged, investigated, and responded to in accordance with NPC guidelines. We are committed to resolving privacy concerns fairly and promptly.